Communication

The Imbrace SDK organizes communication into three closely related resources:

Resource	Client namespace	Description
Channel	client.channel	Messaging channels (Web, WhatsApp, Facebook, Instagram, Email, WeChat, LINE)
Conversation	client.conversations	Individual conversation threads within a channel
Contact	client.contacts	Contacts (leads, customers) linked to conversations

---

Typical flow

1. Create a Channel — set up the messaging channel your users will communicate through.
2. Conversations are created automatically when a contact initiates a message on that channel, or you can create them programmatically.
3. Contacts are associated with conversations and store identity information (name, email, phone).

See each resource’s reference page for full schema and method details.